Exchange 2010 Granular Recovery Technology (GRT) restores to a mailbox that contains  in the display name fail.
|Article:TECH205156|||||Created: 2013-04-16|||||Updated: 2013-04-16|||||Article URL http://www.symantec.com/docs/TECH205156|
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When attempting a original mailbox or a redirected restoration to an Exchange 2010 mailbox containing  characters in the display name, such as Test User [OR] or Test User [TX], the restore will fail.
0xe00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again.
This issue occurs during Exchange 2010 GRT restores to mailboxes with the a display name that contains  characters, such as Test User [OR]. The issue does not affect Exchange 2003 or 2007 configurations.
Option 1: Re-direct the GRT restore to a mailbox that does not contain  characters.
Option 2: If Backup Exec 2012 is used, re-direct the GRT restore to PST, then import the necessary mail data via Outlook.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
EXCH: GRT mailbox restores to a target mailbox that contains a  characters in the display name, such as [PA] fail
Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again.
Article URL http://www.symantec.com/docs/TECH205156