Backup Exec 2012 Unable to Run Report - No Further Information Available.

Article:TECH205197  |  Created: 2013-04-17  |  Updated: 2013-04-18  |  Article URL http://www.symantec.com/docs/TECH205197
Article Type
Technical Solution


Issue



When trying to run a report in Backup Exec 2012 an error will occur.

Unable to Run Report - No Further Information Available


Error



Failed to run any report with error:
Unable to Run Report. No Further Information Available.

If a custom report is run and the Preview button is clicked the following error.

Unable to preview the custom report
Unknown reason: 10.

Calling Method "PreviewReportCustom'
BEMSDK Method 'CBemReportCustom.Execute'
BEMSDK Failure Code: 10:X8

Unable to insert the custom report
Unknown reason: 2.

Calling Method 'InsertReportCustom'
BEMSDK Method 'CBemReportCustom.Insert'
BEMSDK Failure Code: 2:X8


Environment



Backup Exec 2012
Windows 2008 R2


Cause



This issue is caused by an attempt to use a "Custom image file" in the report that is not available.

This is done by clicking on the Backup Exec Button > Configuration and Settings > Backup Exec Settings > Reports > Custom reports > Header > Use custom image file.

 


Solution



The path to the image file needs to be a valid path and available. 

To resolve the issue, uncheck the "Use custom image file" or use a valid path or a local path for the image.

 


Supplemental Materials

SourceETrack
Value3037122
Description

Unable to Run Report - No Further Information Available


SourceError Code
Value10
Description

Unable to preview the custom report Calling Method "PreviewReportCustom'
BEMSDK Method 'CBemReportCustom.Execute' BEMSDK Failure Code: 10:X8


SourceError Code
Value2
Description

Unable to insert the custom report Calling Method 'InsertReportCustom'
BEMSDK Method 'CBemReportCustom.Insert' BEMSDK Failure Code: 2:X8



Article URL http://www.symantec.com/docs/TECH205197


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