When attempting a GRT restore from an Archive database the job fails with Cannot restore one or more mailboxes

Article:TECH205241  |  Created: 2013-04-18  |  Updated: 2013-10-31  |  Article URL http://www.symantec.com/docs/TECH205241
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Article Type
Technical Solution


Issue



When attempting to restore an email from an Archive database the error "Unable to restore any content for [mailbox name] because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist" is returned.
 

Restore of an email from the Mailbox database completes successfully.

 


Error



 V-79-57344-764

Unable to restore any content for [mailbox name] because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist.

 


Environment



Backup Exec 2012 SP1, Exchange 2010, Windows 2008 R2


Solution



Perform a redirected restore to the same Exchange server and change the mailbox name to use just the mailbox alias.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Supplemental Materials

SourceETrack
Value3157581
Description

When attempting a GRT restore from Archive DB the job fails with error 0xe00002fc Cannot restore one or more mailboxes. 

 


SourceUMI
ValueV-79-57344-764
Description

Unable to restore any content for [mailbox name] because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist.

 



Article URL http://www.symantec.com/docs/TECH205241


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