Upgrading agent remotely fails with 'Agent installer files missing' if connection to console is made via SSR Monitor.

Article:TECH205340  |  Created: 2013-04-22  |  Updated: 2014-02-25  |  Article URL http://www.symantec.com/docs/TECH205340
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Article Type
Technical Solution


Issue



Upgrading a Symantec System Recovery (SSR) client remotely fails with the error listed below.

This only occurs when connection to the SSR console is made via SSR Monitor (right-click on remote machine and choose 'Connect to Console').


Error



Cannot deploy the Agent to machine name / ip address

Error E0D3EBC0: Cannot deploy the Agent

Agent installer files missing


Solution



This issue is fixed in SP2 for SSR 2013: http://www.symantec.com/docs/TECH214770.


Supplemental Materials

SourceETrack
Value3160586
Description

Upgrading agent remotely fails ('Agent installer files missing') when connecting to agent via SSR Monitor.


SourceError Code
ValueE0D3EBC0
Description

Cannot deploy the agent


SourceUMI
ValueV-281-211-60352


Article URL http://www.symantec.com/docs/TECH205340


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