P2V job fails with error: 0xe000a416 Failed to format a volume from the virtual disks

Article:TECH205385  |  Created: 2013-04-22  |  Updated: 2013-06-04  |  Article URL http://www.symantec.com/docs/TECH205385
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Article Type
Technical Solution


Issue



When running a physical to virtual (P2V) conversion job to convert a server/backup to virtual disk the job fails formatting the target virtual disk


Error



Job log shows the following error:

Completed status: Failed
Final error: 0xe000a416 - Failed to format a volume from the virtual disks.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-42006


SGMon logs shows the following error:

BEREMOTE: [05/23/13 13:41:50] [13424] 2013-05-23T13:41:49.081 [fsys\shared] - SymVmTools: RetrieveDcMorAndObjMorFromPath: SYM_VMC_ERROR: FAILED_TO_GET_MOB
BEREMOTE: [05/23/13 13:41:50] [13424] 2013-05-23T13:41:49.081 [fsys\shared] - SymVmTools: GetObjDetails: SYM_VMC_ERROR: FAILED_TO_GET_MOB
BEREMOTE: [05/23/13 13:41:50] [13424] 2013-05-23T13:41:49.081 [p2vhelper] - createVirtualTarget(): The VM 'VM SERVERNAME' does not exist
.
.
.
BEREMOTE: [05/23/13 13:42:18] [32528] 2013-05-23T13:42:18.500 [fsys\shared] - VDDK-Log: Opening file [VMFS3_4MB] VM SERVERNAME/P2V-2-VM SERVERNAME_2.vmdk (ha-nfc://[VMFS3_4MB] VM SERVERNAME/P2V-2-VM
SERVERNAME_2.vmdk@10.46.65.29:902)
BEREMOTE: [05/23/13 13:42:18] [32528] 2013-05-23T13:42:18.730 [fsys\shared] - VDDK-Log: DISKLIB-LINK : Opened 'ha-nfc://[VMFS3_4MB] VM SERVERNAME/P2V-2-VM
SERVERNAME_2.vmdk@10.46.65.29:902' (0xa): custom, 286677120 sectors / 136.7 GB.
BEREMOTE: [05/23/13 13:42:18] [32528] 2013-05-23T13:42:18.730 [fsys\shared] - VDDK-Log: DISKLIB-LIB : Opened "ha-nfc://[VMFS3_4MB] VM SERVERNAME/P2V-2-VM
SERVERNAME_2.vmdk@10.46.65.29:902" (flags 0xa, type custom).
STORAGED: [05/23/13 13:42:19] [0000] {CBacktrace::ReadConfiguration:#467} Entry
STORAGED: [05/23/13 13:42:19] [0000] {CBacktrace::ReadConfiguration:#529} Exit
BEREMOTE: [05/23/13 13:42:19] [32528] 2013-05-23T13:42:19.610 [fsys\shared] - VDDK-Log: DiskLibProvider_GetDisk: Open successful - index 2.
BEREMOTE: [05/23/13 13:42:19] [32528] 2013-05-23T13:42:19.652 [fsys\shared] - VDDK-Warn: Error opening boot.ini file boot.ini for reading
BEREMOTE: [05/23/13 13:42:19] [32528] 2013-05-23T13:42:19.652 [fsys\shared] - VDDK-Log: Unable to GetVolumeMountPoints - Error code 20.
BEREMOTE: [05/23/13 13:42:19] [13424] 2013-05-23T13:42:19.653 [engidrapi] - MountManagerApi::AddMountPoint() - Info: Successfully created the mountpoint:
\\?\Volume{A868F735-5581-4E82-9C59-7F52E9E2004A} for device: \Device\vstor2-mntapi10-shared-EE1D4B0B000010000000000010000000.
BEREMOTE: [05/23/13 13:42:20] [29428] 2013-05-23T13:42:19.907 [fsys\shared] - VDDK-Log: DISKLIB-LINK : DiskLinkRWv failed : You have requested access to an area of the virtual disk that is out of bounds (17).
BEREMOTE: [05/23/13 13:42:20] [29428] 2013-05-23T13:42:19.907 [fsys\shared] - VDDK-Log: DISKLIB-LIB : RWv failed ioId: #11937 (17) (17) .
BEREMOTE: [05/23/13 13:42:20] [29428] 2013-05-23T13:42:19.907 [fsys\shared] - VDDK-Warn: VixDiskLibReaderWriter::WriteData: Unable to write to disk 359218688 bytes at 512.
BEREMOTE: [05/23/13 13:42:20] [29520] 2013-05-23T13:42:19.908 [fsys\shared] - VDDK-Log: Vmount library: Error 1012 while while writing to device


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.
 
Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value3161276
Description

P2V fails with error 0xe000a416: Failed to format a volume from the virtual disks


SourceError Code
Value0xe000a416
Description

Failed to format a volume from the virtual disks


SourceUMI
ValueV-79-57344-42006
Description

Failed to format a volume from the virtual disks



Article URL http://www.symantec.com/docs/TECH205385


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