Error "Unable to mount one or more virtual disk images" appears for a Hyper-V backup job

Article:TECH205420  |  Created: 2013-04-23  |  Updated: 2014-05-22  |  Article URL http://www.symantec.com/docs/TECH205420
Article Type
Technical Solution


Subject

Issue



Microsoft's Windows Server 2012 includes a new VHDX file format, which supports virtual disks that are up to 64 TB in size. A Backup Exec server cannot be installed on a computer that runs Windows Server 2012. Backup Exec cannot mount VHDX files that are larger than 2 TB. When VHDX files are larger than 2 TB, then Backup Exec does not support application-level Granular Recovery Technology (GRT) or file/folder-level GRT.

 


Error



V-79-57344-38759 Unable to mount one or more virtual disk images. Support for VHDX files is not present in this version of the Windows Operating System. Backups that were enabled for Granular Recovery Technology may not be available for restore.

 


Solution



Backup Exec can mount VHDX files that are smaller than 2 TB by processing them as VHD files. Therefore, application-level and file/folder-level GRT are available for VHDX files that are smaller than 2 TB. Additionally, the entire virtual machine can be restored regardless of the size of the VHDX file.


 


Supplemental Materials

SourceUMI
ValueV-79-57344-38759
Description

Unable to mount one or more virtual disk images. Support for VHDX files is not present in this version of the Windows Operating System. Backups that were enabled for Granular Recovery Technology may not be available for restore.

 



Article URL http://www.symantec.com/docs/TECH205420


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