Backup Exec (BE) Services fail to start on BE 2010 R3 Managed Media server (MMS) after adding MMS to Central Admin Server Option (CASO) environment that has BE 2012 Central Admin Server (CAS).

Article:TECH205570  |  Created: 2013-04-25  |  Updated: 2013-09-04  |  Article URL http://www.symantec.com/docs/TECH205570
Article Type
Technical Solution


Subject

Issue



Backup Exec (BE) Services fail to start on BE 2010 R3 Managed Media server (MMS) after adding MMS to Central Admin Server Option (CASO) environment that has BE 2012 Central Admin Server (CAS).


Error



Application log on MMS can be showed as follows,
------------------------------------------------------------
Event Type: Error
Event Source: Backup Exec
Event Category: None
Event ID: 58065
Date: xx/xx/xxxx
Time: 1:53:49 PM
User: N/A
Computer: xxxx
Description:
The Backup Exec Device and Media Service cannot start because it detected a database schema version mismatch.
------------------------------------------------------------


Environment



Windows Server 2008 R2 SP1
CAS ( Central Admin Server ):Backup Exec 2012
MMS( Managed Media Server ):Backup Exec 2010 R3


Cause



The fresh-installed BE 2012 CAS cannot communicate with BE 2010 R3 media server. Only when a CAS is upgraded from BE 2010 R3 to BE 2012, the BE 2012 CAS can communicate with BE 2010 R3 media server for the purpose of rolling upgrades.


Solution



Please upgrade all media servers to BE 2012 before adding BE 2010 R3 media servers as MMS under CASO environment that has the fresh-installed BE 2012 CAS.





Article URL http://www.symantec.com/docs/TECH205570


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