Exchange 2010 DAG GRT incremental backup job runs very slow and fails with the following error "The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database"

Article:TECH205734  |  Created: 2013-04-30  |  Updated: 2013-08-05  |  Article URL http://www.symantec.com/docs/TECH205734
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Article Type
Technical Solution


Issue



Exchange 2010 DAG GRT incremental backup job runs very slow and fails with the following error "The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database"


Error



Final error: 0xe000035e - The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the

Exchange Agent to run a full backup before you run a differential or incremental backup.

For additional information regarding this error refer to link V-79-57344-862

V-79-57344-936 - The Backup Exec Virtual File Filter cannot complete a background process because of an internal error. (Minor error code: 0.0)
 


Solution



Workaround:
Backup all Exchange Databases in one Job.  

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceUMI
ValueV-79-57344-938
Description

The Backup Exec Virtual File Filter cannot close some processes in the operation because of an internal error. (Minor error code: 0.0)


SourceETrack
Value3180797
Description

EXCH: Exchange 2010 DAG GRT incremental backup job runs very slow and fails with error "V-79-57344-862" and "V-79-57344-936"


SourceUMI
ValueV-79-57344-862
Description

The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup.


SourceUMI
ValueV-79-57344-936
Description

The Backup Exec Virtual File Filter cannot complete a background process because of an internal error. (Minor error code: 0.0)


SourceError Code
Value0xe000035e
Description

The Backup Exec Agent for Microsoft Exchange was not used to create the last full backup of this database.  You must use the Exchange Agent to run a full backup before you run a differential or incremental backup



Article URL http://www.symantec.com/docs/TECH205734


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