SEP Firewall does not function with Citrix's Provisioning Server.

Article:TECH205982  |  Created: 2013-05-08  |  Updated: 2013-05-20  |  Article URL http://www.symantec.com/docs/TECH205982
Article Type
Technical Solution


Issue



Symantec Endpoint Protection (SEP) Firewall feature does not function with Citrix's Provisioning Server.

The following events occur.

  • During creating an image with Imaging Wizard, an error occurs and it fails.
  • The tray icon of the Target Device on the client shows red X mark and the status of the Target device can not be active.
  • SEP Firewall does not work correctly as set, although SEP client UI indicates that SEP Firewall is active.

 


Environment



Provisioning Server 6.0 / 6.1
Symantec Endpoint Protection 11.0 / 12.1
Symantec Endpoint Protection Small Business Edition (SEP SBE) 12.1


Solution



This is a known problem which occurs when Network Threat Protection Firewall is installed.

Workaround
Install SEP without Network Threat Protection Firewall feature.

 

Please refer to the article for this issue from Citrix Systems, Inc.

A NDIS Filter Driver from Third Party Product on Target Device Interferes with the Connection to the Provisioning Services Server
http://support.citrix.com/article/CTX137505

 




Article URL http://www.symantec.com/docs/TECH205982


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