SEP Firewall does not function with Citrix's Provisioning Server.

Article:TECH205982  |  Created: 2013-05-08  |  Updated: 2013-05-20  |  Article URL
Article Type
Technical Solution


Symantec Endpoint Protection (SEP) Firewall feature does not function with Citrix's Provisioning Server.

The following events occur.

  • During creating an image with Imaging Wizard, an error occurs and it fails.
  • The tray icon of the Target Device on the client shows red X mark and the status of the Target device can not be active.
  • SEP Firewall does not work correctly as set, although SEP client UI indicates that SEP Firewall is active.



Provisioning Server 6.0 / 6.1
Symantec Endpoint Protection 11.0 / 12.1
Symantec Endpoint Protection Small Business Edition (SEP SBE) 12.1


This is a known problem which occurs when Network Threat Protection Firewall is installed.

Install SEP without Network Threat Protection Firewall feature.


Please refer to the article for this issue from Citrix Systems, Inc.

A NDIS Filter Driver from Third Party Product on Target Device Interferes with the Connection to the Provisioning Services Server


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