Enterprise Vault (EV) migration to Amazon S3 storage not functioning

Article:TECH206024  |  Created: 2013-05-08  |  Updated: 2013-10-09  |  Article URL http://www.symantec.com/docs/TECH206024
Article Type
Technical Solution


Issue



When clicking on the Test button in the Advanced tab of the partition properties a message box appears stating system call failed.


Error



Event ID: 28944

The 3rd party storage system application 'OST Streamer' has logged the following message:
 

|CStreamerObject::Test(): method failed|Reason = 0x80010100|Description = OST API sts_close_image() failed with error: 2060017 - 'system call failed'. |

Setting up a DTRACE of the StorageManagement process shows the following:
 

[Plugin] == Info: Establish HTTP proxy tunnel to testbucket.s3.amazonaws.com:443|
[Plugin] => Send header, 0000000249 bytes (0x000000f9)|0000: CONNECT testbucket.s3.amazonaws.com:443 HTTP/1.1|0032: Host: testbucket.s3.amazonaws.com:443|0059: Proxy-Connection: Keep-Alive|0077: Content-Length: 512|008c: Date: Thu, 02 May 2013 23:38:03 GMT|00b1:

[Plugin] <= Recv header, 0000000026 bytes (0x0000001a)|0000: HTTP/1.1 400 Bad Request|
[Plugin] <= Recv header, 0000000025 bytes (0x00000019)|0000: Cache-Control: no-cache|
[Plugin] <= Recv header, 0000000018 bytes (0x00000012)|0000: Pragma: no-cache|
[Plugin] <= Recv header, 0000000040 bytes (0x00000028)|0000: Content-Type: text/html; charset=utf-8|
[Plugin] <= Recv header, 0000000025 bytes (0x00000019)|0000: Proxy-Connection: close|
[Plugin] <= Recv header, 0000000019 bytes (0x00000013)|0000: Connection: close|
[Plugin] <= Recv header, 0000000021 bytes (0x00000015)|0000: Content-Length: 727|
[Plugin] <= Recv header, 0000000002 bytes (0x00000002)|0000: |
[Plugin] == Info: Received HTTP code 400 from proxy after CONNECT|
[Plugin] == Info: Closing connection #0|
[Plugin] == Info: Failure when receiving data from the peer|
[Plugin] amazon: Error returned from libcurl: Failure when receiving data from the peer (56)

It retries up to a maximum of 9 times and fails:

[Plugin] amazon: Error: Curl socket error, max retries reached, operation aborted
[Plugin] amazon: Error: no xml data received
[Plugin] amazon: Object upload failed, HTTP code 0, returning(2060017) ...
[Plugin] amazon: free all the buffers
[Plugin] amazon: leave stspi_close_image
OST API sts_close_image() failed with error: 2060017 - 'system call failed'.


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.4 - Release Details

http://www.symantec.com/docs/DOC6317


Supplemental Materials

SourceETrack
Value3189609
Description

Amazon S3 Migrator not working. Test connection is failing



Article URL http://www.symantec.com/docs/TECH206024


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