Grouped messages not been removed from Journal Mailbox targeted by Enterprise Vault (EV) journal task

Article:TECH206025  |  Created: 2013-05-08  |  Updated: 2014-05-19  |  Article URL http://www.symantec.com/docs/TECH206025
Article Type
Technical Solution


Issue



It is possible that messages can be created with the same Message-ID. One example is via a mass mailer application. These messages are grouped by the journal archiving process and in certain instances only 1 message is removed from the journal mailbox and all other instances of the message are left in the journal mailbox. These messages will not be removed from the mailbox.


Error



No errors are generated.


Solution



This issue has been addressed in the following release:

Enterprise Vault 10.0.4 Cumulative Hotfix 3 Release
http://www.symantec.com/docs/TECH215093

Symantec Enterprise Vault 11.0 0 Release Details
http://www.symantec.com/docs/DOC7401


Supplemental Materials

SourceETrack
Value3189582
Description

Single email with multiple instances are stuck as pending archive in the journal mailbox


SourceETrack
Value3252194
Description

 Single email with multiple instances are stuck as pending archive in the journal mailbox



Article URL http://www.symantec.com/docs/TECH206025


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