Backups of virtual machines running on Citrix XenServer 6.1 fail with Symantec System Recovery (SSR) 2013.

Article:TECH206040  |  Created: 2013-05-09  |  Updated: 2013-10-01  |  Article URL http://www.symantec.com/docs/TECH206040
NOTE: If you are experiencing this particular known issue, we recommend that you Subscribe to receive email notification each time this article is updated. Subscribers will be the first to learn about any releases, status changes, workarounds or decisions made.
Article Type
Technical Solution


Issue



Backups of virtual machines running on Citrix XenServer 6.1 are failing with the errors listed below.

This issue only affects virtual machines that have been upgraded from an earlier version of XenServer (6.0.2 for example). Newly created virtual machines on XenServer 6.1 are not affected.


Error



High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\).
Error E7D1001F: Unable to write to file.
Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Insufficient system resources exist to complete the requested service.'
Error E7C3000F: Device
\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 cannot read 8192 sectors starting at LBA 10223200.
Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Incorrect function.' 0xEBAB0005 (Symantec System Recovery) (UMI:V-281-3215-6071)


Environment



Virtual machines (Windows 2003, 2008 and 2008 R2) running on Citrix XenServer 6.1


Solution



Workaround:

Enable the 'Ignore bad sectors during copy' option in the advanced options section of the backup job.

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as more data is needed to help with our investigations.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3190206
Description

Backups of Citrix XenServer 6.1 VMs failing ('Insufficient system resources..').


SourceUMI
ValueV-281-3215-6071

SourceError Code
ValueEBAB03F1
Description

Following Operating System error occurred while performing requested operation: 'Incorrect function.' 0xEBAB0005


SourceError Code
ValueE7C3000F
Description

Device \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 cannot read 8192 sectors starting at LBA 10223200


SourceError Code
ValueEBAB03F1
Description

Following Operating System error occurred while performing requested operation: 'Insufficient system resources exist to complete the requested service



Article URL http://www.symantec.com/docs/TECH206040


Terms of use for this information are found in Legal Notices