A restore from a duplicate of incremental or differential job from tape to backup to disk fails with Failed to mount one or more virtual disk images

Article:TECH206132  |  Created: 2013-05-12  |  Updated: 2014-03-19  |  Article URL http://www.symantec.com/docs/TECH206132
Article Type
Technical Solution


Subject

Issue



A restore from a duplicate of incremental or differential job from tape to backup to disk fails with an error 0xe0009741.


Error



<Job Log>
Job Completion Status
Completed status: Failed
Final error: 0xe0009741 - Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.
Final error category: Resource Errors

Restore
Failed to mount one or more virtual disk images



<SGMon.log or Beremote debug log>
[mounter]            - VDiskMounter::GetBaseMountPoint: selected PDI folder 'X:\backup to disk\IMG000XXX' for mount points
[mounter]            - VMware_Remote_VDiskMounter::FindTokenInLine() 'ViewLowDate=': '3478882304' 'ViewLowDate=3478882304'
[mounter]            - VMware_Remote_VDiskMounter::FindTokenInLine() 'ViewHighDate=': '30279901' 'ViewHighDate=30279901'
[mounter]            - VDiskMounter::VirtualizeFiles: no files to virtualize
[mounter]            - Error mounting disks (0xe0009741)
[fsys\ntfs\img_pdi]  + img_pdi_attach.cpp (555):
[fsys\ntfs\img_pdi]  | Error mounting disk(s): E_IMG_FS_FAILED_TO_MOUNT_VIRTUAL_DISK (0xe0009741).
[mounter]            - CommonMounter::~CommonMounter called

 


Environment



Backup Exec 2010 R3 / Backup Exec 2012


Solution



Solution:
A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155) or the most current service pack available for this version of the product.
Backup Exec 2010 R3 Rev 5204 Service Pack 3 (TECH203157) or the most current service pack available for this version of the product.

Workaround:
Please perform 1 or 2.

1. Restore GRT items from the original set i.e. tape.
2. Redirect the restore of the entire VM to a different name or ESX host and extract the data needed from the virtual machine.
 



Supplemental Materials

SourceError Code
Value0xe0009741
Description

Failed to mount one or more virtual disk images. Restores that use Granular Recovery Technology may not be available from this backup set.


SourceETrack
Value3083381
Description

Vmware: Restore from a duplicate of incremental job (backup to disk) fails with the error "Failed to mount one or more virtual disk images"



Article URL http://www.symantec.com/docs/TECH206132


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