Unable to see any files in the restore view after the successful backup of the filer

Article:TECH206148  |  Created: 2013-05-13  |  Updated: 2013-05-13  |  Article URL http://www.symantec.com/docs/TECH206148
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Article Type
Technical Solution

Product(s)

Issue



After a successful backup of the filer, backup set in the restore wizard does not show any files for restore.


Environment



 BE 2012 with SP1


Cause



 On tape catalog has incomplete .fh file.


Solution



Workaround.

Restore the full volume to alternate volume or run the CIFS based backup of the filer.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3031221
Description

On tape catalog has incomplete .fh file if merging temporary fh files into .fh file failed during finish backup.



Article URL http://www.symantec.com/docs/TECH206148


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