In a Backup Exec 2012 CASO environment with multiple Managed Backup Exec Servers which use Deduplication folders, media may become expired, deleted, and/or overwritten unintentionally

Article:TECH206233  |  Created: 2013-05-15  |  Updated: 2013-05-16  |  Article URL http://www.symantec.com/docs/TECH206233
Article Type
Technical Solution


Issue



In Backup Exec 2012 running a CASO environment with two or more Managed Backup Exec servers (MBESs) that utilize Deduplication, device media may unintentionally be expired, deleted, and/or overwritten.


Error



0xe0000602 - A query for media on which the data set being read is continued was unsuccessful. Ensure that all media in the family have been inventoried and cataloged.

0xe0000904 - An error occurred while retrieving catalog information.
 

 


Environment



Backup Exec 2012

Enterprise Server Option

CASO server with two or more MBES servers.

Deduplication, Dedupe, OpenStorage Devices

 

 


Cause



When the media from an Deduplication device expires, any of the MBESs can delete expired media that is controlled by Data Lifecycle Management (DLM). After a backup job completes, if one of the MBESs has the media from an Deduplication device in its expiration list, Backup Exec can overwrite this media.

 


 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2012 Rev 1798 Hotfix 205111 (TECH205111)

 


 


Supplemental Materials

SourceETrack
Value3143998
Description

CAS - MMS environment utilizing OST devices and DLM expiring OST media.

 




Article URL http://www.symantec.com/docs/TECH206233


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