Backup Exec Debug Monitor (SGMon) fails to run by the user in Backup Operators group if User Access Control (UAC) is disabled

Article:TECH206267  |  Created: 2013-05-16  |  Updated: 2014-07-08  |  Article URL http://www.symantec.com/docs/TECH206267
Article Type
Technical Solution

Product(s)

Subject

Issue



The Backup Exec Debug Monitor (SGMon) fails to run by the user who is a member of the Backup Operators group if the User Access Control (UAC) is disabled. The following error window pops up.
If the UAC is enabled, the UAC window to request Administrator's password pops up.


Error




Environment



The UAC is disabled on a Media Server


Solution



This issue is resolved in Backup Exec 2014 or later versions.
 
 
To resolve this issue and receive the new Backup Exec improvements please upgrade to the current version of Backup Exec

 

 NOTE: Symantec continues to focus on the current release and future releases, there are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time. Please contact your Symantec Sales representative or the Symantec Partner for upgrade information including upgrade eligibility to the release containing the resolution for this issue. For information on how to contact Symantec Sales, please see http://www.symantec.com

  

Please also note that SGMon should be run by the users who have administrator privileges. The following window pops up when launching SGMon by the user in Backup Operators group with UAC disabled in Backup Exec 2014 or later versions.

 

 

WORKAROUND (Backup Exec 2010 and 2012)
 Enable the UAC or use the user in the Administrators group to launch SGMon


Supplemental Materials

SourceETrack
Value3197964
Description

SGMON: Unable to lanch SGMon by the user who is a member of Backup Operators if UAC is disabled



Article URL http://www.symantec.com/docs/TECH206267


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