Backup Exec engine may crash faulting ImageBasedFHPlugin.DLL when searching for files to restore in Backup Exec 2010 R3.

Article:TECH206311  |  Created: 2013-05-16  |  Updated: 2013-05-16  |  Article URL http://www.symantec.com/docs/TECH206311
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Article Type
Technical Solution

Product(s)


Issue



In Backup Exec 2010 R3 when searching for files to restore the Backup Exec Engine may crash during that search.

 


Error



Errors seen in the Windows Application and System event logs:

Log Name:    Application
Source:        Application Error
Date:          4/1/2013 3:45:23 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Backup Server
Description:
Faulting application name: bengine.exe, version: 13.0.5204.128, time stamp: 0x5022dfb5
Faulting module name: ImageBasedFHPlugin.DLL, version: 13.0.5204.114, time stamp: 0x4e6a782a
Exception code: 0xc0000005
Fault offset: 0x0000000000009c2f
Faulting process id: 0x1218
Faulting application start time: 0x01ce2ef0afbd4e78
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\ImageBasedFHPlugin.DLL
Report Id: b1042d7c-9b04-11e2-8d53-001ec9dcbe3e

______________________________________

Log Name:    Application
Source:        Windows Error Reporting
Date:          4/1/2013 3:45:25 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Backup Server
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bengine.exe
P2: 13.0.5204.128
P3: 5022dfb5
P4: ImageBasedFHPlugin.DLL
P5: 13.0.5204.114
P6: 4e6a782a
P7: c0000005
P8: 0000000000009c2f
P9:
P10:

______________________________________

Log Name:      System
Source:        Service Control Manager
Date:          4/1/2013 3:45:25 PM
Event ID:      7034
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Backup Server
Description:
The Backup Exec Job Engine service terminated unexpectedly.  It has done this 1 time(s).

 


Cause



· The cause of the issue is unknown.

 

 


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned in this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.
 


Supplemental Materials

SourceETrack
Value3199184
Description

Bengine.exe crashes faulting module ImageBasedFHPlugin.DLL when searching the catalogs for a restore.



Article URL http://www.symantec.com/docs/TECH206311


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