Backup Exec Archiving Option fails to Install "ERROR: EVRunDll.exe process has returned error code -2147024827"

Article:TECH206334  |  Created: 2013-05-17  |  Updated: 2013-05-17  |  Article URL http://www.symantec.com/docs/TECH206334
Article Type
Technical Solution


Issue



Backup Exec Archiving Option fails to Install "ERROR: EVRunDll.exe process has returned error code -2147024827"


Error



Bkupinst.htm reports :

04-29-2013,12:35:38 : ERROR: EVRunDll.exe process has returned error code -2147024827.
04-29-2013,12:35:38 : Review silent configuration log in C:\Program Files\Symantec\Backup Exec\Enterprise Vault\Reports for more details.
04-29-2013,12:35:38 : Review Symantec Enterprise Vault event logs for errors.

SilentCfgLog reports :

Failed to initialize SQL Server database on server 'SERVERNAME\BKUPEXEC'.
Silent Configuration Registry key value written (ReturnCode = 45).
Silent Configuration Registry key value written (ProgressActionText = Failed to initialize SQL Server database on server 'SERVERNAME\BKUPEXEC'.).
Starting rollback of changes made during Enterprise Vault Silent Configuration...

Event Viewer Error during the time when Install failed :

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          17/05/2013 12:41:18
Event ID:      4141
Task Category: Admin Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Insufficient diskspace is available on drive G: for the Enterprise Vault to run
Enterprise Vault will now be shut down; to correct this problem, delete any unwanted files and restart Enterprise Vault


Cause



One of the drive on the server was 99 percent full.


Solution



Free up space or Extend the drive and retry the Backup Exec Archiving Option Installation.





Article URL http://www.symantec.com/docs/TECH206334


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