Synthetic Incremental backups run as a Full backups.

Article:TECH206529  |  Created: 2013-05-23  |  Updated: 2014-01-17  |  Article URL http://www.symantec.com/docs/TECH206529
Article Type
Technical Solution


Issue



Synthetic Incremental backup jobs may run as full backups with the same byte count as the Synthetic or Full Synthetic baseline job. 

The incremental job log reports The Windows Change Journal is unavailable or incomplete.

 


Error



Failed to load journal for path Error: The parameter is incorrect.

The Windows Change Journal is unavailable or incomplete. This resource will be backed up without using the Windows Change Journal
 

 


Environment



Backup Exec 2012

Synthetic Backups

 


Cause



Backup Exec Remote Agent Debug error:


- Found change in hardlink metadata or reparse point.
- Failed to load journal for path X: error: The parameter is incorrect.
- Journal not loaded, falling back to first pass of regular catalog driven backup

 

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Articles at the end of this article to obtain the hotfix needed to resolve the issue.


Backup Exec 2012 Rev 1798 Hotfix 213186 (TECH213186)
 

NOTE: After apply the hotfix the Backup Exec Remote agent must be updated on remote server where the Synthetic Backups are being performed.

New FULL Baseline Synthetic Backups must be performed.
 

 


Supplemental Materials

SourceETrack
Value3206544
Description

Synthetic Incrementals run as Full. Failed to load journal for path. Error: The parameter is incorrect.

 




Article URL http://www.symantec.com/docs/TECH206529


Terms of use for this information are found in Legal Notices