Restore of VMware virtual machine may fail with "0xe000957e - Unable to create the new virtual machine"

Article:TECH206609  |  Created: 2013-05-26  |  Updated: 2013-05-26  |  Article URL http://www.symantec.com/docs/TECH206609
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Article Type
Technical Solution


Subject

Issue



The restore of VMware virtual machine to a specific datastore fails with "0xe000957e - Unable to create the new virtual machine". Both redirect restore and restore to the original location fails with the same error.
The CreateVirtualMachineAPI fails with INVALID_PARAMETER error to recognize the datastore and reports an incorrect datastore name which "(DS)" string is added to.

<< beremote debug log >>
-------------------------------------------------------
[15568] 2013-05-16T12:20:23.865 [fsys\vmvcb] - VM_VCBPROXY_FS::CreateVirtualMachine: Adding datastore(0) </csvlist/__DATASTORE_NAME__,__DATASTORE_NAME__>
[15568] 2013-05-16T12:20:23.868 [fsys\vmvcb] - SymVmTools: BuildDatabases: Building databases
[15568] 2013-05-16T12:20:24.092 [fsys\vmvcb] - SymVmTools: BuildDatabases: Building databases
[15568] 2013-05-16T12:20:24.115 [fsys\vmvcb] - SymVmTools: CreateVirtualMachineAPI: Do not recognize the datastore name <__DATASTORE(DS)_NAME__>
[15568] 2013-05-16T12:20:24.116 [fsys\vmvcb] - SymVmTools: CreateVirtualMachineAPI: SYM_VMC_ERROR: INVALID_PARAMETER
[15568] 2013-05-16T12:20:24.116 [fsys\vmvcb] - VM_VCBPROXY_FS::CreateVirtualMachine: failed, result = 0X1
-------------------------------------------------------


Error



Final error: 0xe000957e - Unable to create the new virtual machine.
Final error category: Resource Errors


Environment



Media Server: Windows Server 2008 R2
Backup Exec:  Backup Exec 2012 SP1
ESX Server:   VMware ESXi 5.0.0, 914586


Solution



WORKAROUND:
 Rename the datastore name to be restored and perform redirect restore to it

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3208521
Description

AVVI: Restore of VMware virtual machine fails with "0xe000957e - Unable to create the new virtual machine"



Article URL http://www.symantec.com/docs/TECH206609


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