Backup Exec Remote Agent stays in a stopping state and server has to be rebooted in order to kill it even after installing Hotfix 180429

Article:TECH206622  |  Created: 2013-05-27  |  Updated: 2013-05-27  |  Article URL http://www.symantec.com/docs/TECH206622
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Article Type
Technical Solution

Product(s)

Issue



After running the Backups for a few days when the Backup Exec services are restarted the Backup Exec Remote Agent service hangs in stopping state and would not stop. Beremote process can not be stopped even using taskkill, pskill, process explorer or  with any of these tools, switches etc.


Environment



BE 2010 R3 with SP2 and Hotfix 180429


Cause



After the server is rebooted all BE services can be restarted. Issue happens only after running few backups.


Solution



 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

 This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

Supplemental Materials

SourceETrack
Value3209305
Description

 CORE: Backup Exec Remote Agent stays in a stopping state and server has to be rebooted in order to kill it even after installing Hotfix 180429



Article URL http://www.symantec.com/docs/TECH206622


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