Backup Exec Remote Agent service stops on Media server while backing up Vmware Virtual Machines

Article:TECH206655  |  Created: 2013-05-28  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH206655
Article Type
Technical Solution


Issue



Backup Exec Remote Agent service stops on Media server while backing up Vmware Virtual Machines


Error



Event logs shows the following error:

 

Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Server
Description:
Faulting application name: beremote.exe, version: 13.0.5204.127, time stamp: 
0x4fede3eb
Faulting module name: vddkWrapper.dll, version: 13.0.5204.94, time stamp: 
0x51266196
Exception code: 0xc0000005
Fault offset: 0x000000000003e72e
Faulting process id: 0x850
Faulting application start time: 0x01ce4bfaae6a3f79
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\vddkWrapper.dll
Report Id: a7bba02d-b836-11e2-b853-90e2ba02ef34

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).


Supplemental Materials

SourceETrack
Value3210327
Description

 AVVI : beremote.exe crashes in vddkwrapper!vddkWrapper::PutDiskCacheBuffer+17e




Article URL http://www.symantec.com/docs/TECH206655


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