Backup Exec Remote Agent crashes on vmwaretools.dll when backing up VMware virtual machines

Article:TECH206857  |  Created: 2013-06-04  |  Updated: 2014-03-11  |  Article URL http://www.symantec.com/docs/TECH206857
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Article Type
Technical Solution


Subject

Issue



The Backup Exec Remote Agent for Windows Systems service (beremote.exe) on a media server crashes on vmwaretools.dll when backing up a VMware virtual machine using the Agent for VMware Virtual Infrastructure (AVVI). The following error is reported in the Application Event Log when the process crashes.


Error



<< Application Error with Backup Exec 2010 R3 SP1 in Application Event Logs >>
---------------------------------------------------
Log Name:      Application
Source:        Application Error
Date:          2013/05/27 6:01:06
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:
Description:
Faulting application name: beremote.exe, version: 13.0.5204.114, time stamp: 0x4e6a7799
Faulting module name: vmwaretools.dll, version: 2.0.134.0, time stamp: 0x4eb13607
Exception code: 0xc0000005
Fault offset: 0x0000000000702ea5
Faulting process id: 0x1254
Faulting application start time: 0x01cdee30ad941c55
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\vmwaretools.dll
Report Id: 614590fe-c647-11e2-b814-50e549a20fac
---------------------------------------------------


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceETrack
Value3217412
Description

AVVI: beremote is crashing on vmwaretools.dll when backing up VMware virtual machine



Article URL http://www.symantec.com/docs/TECH206857


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