Symantec System Recovery Monitor does not display computers when logged into another user account on the same computer

Article:TECH207083  |  Created: 2013-06-10  |  Updated: 2013-10-01  |  Article URL http://www.symantec.com/docs/TECH207083
Article Type
Technical Solution


Issue



After succesfully installing and configuring the Symantec System Recovery 2013 monitor, the computers\agents are not visible when another user logs into the same computer and launches SSR Monitor. 


Solution



Workaround:

1. Install SSR Monitor into a profile with administrative privileges.
2. Add computers to the console.
4. Browse to .C:\Program Files (x86)\Symantec\Symantec System Recovery Monitor
5. Right-mouse click on SSRMonitor.exe and choose as Run As Administrator. Run this program using the credentials in step 1. 
(note: SSRMonitor.exe may show as SSRMonitor, while the config file may show as SSRMonitor.exe. Right-mouse click on the file as indicated below:

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here.  Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Please contact your Symantec Sales representative or the Symantec Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.  For information on how to contact Symantec Sales, please see    http://www.symantec.com




Article URL http://www.symantec.com/docs/TECH207083


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