The NetBackup Legacy Client Service (bpinetd.exe) periodically crashes.

Article:TECH207152  |  Created: 2013-06-12  |  Updated: 2014-07-22  |  Article URL http://www.symantec.com/docs/TECH207152
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Article Type
Technical Solution


Environment

Issue



The Netbackup Legacy Client Service (bpinetd) terminates unexpectedly.

This can be problematic if Accelerator is configured for use.  This will cause Accelerator jobs to fail the Accelerator piece of the job.  The job as a whole will continue to run, but without the benefit of Accelerator.

The problem can be observed in the Application Event Log.


Error



Job Details:
08/05/2013 14:06:12 - Info bpbkar (pid=7800) change journal enabled for <D:\>
08/05/2013 14:06:12 - Info bpbkar (pid=7800) NOT using change journal data for <D:\>: unable to locate journal data

Application Event log:
Tue Aug 5 2013 14:03:03 Windows Error Reporting I1001 Fault bucket ,
type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bpinetd.exe
P2: 7.500.412.916
P3: 5055dcf3
P4: MSVCR100.dll
P5: 10.0.40219.1
P6: 4d5f034a
P7: 40000015
P8: 00000000000761c9


Cause



bpinetd is crashing while cleaning up VSS snapshots that were created by NetBackup as part of a backup. Since it was crashing, it might not have cleaned them up.  No serious problems will happen if they are not cleaned up but this could be a waste of disk space and/or slow down VSS.  This will, however interfere with proper Accelerator driven logic and such jobs will conclude without the benefit of Accelerator.


Solution



The formal resolution for this issue (Etrack 3199748) is included in the following releases:

  • NetBackup 7.5 Maintenance Release 7 (7.5.0.7)
  • NetBackup 7.6.Maintenance Release 2 (7.6.0.2)

NetBackup 7.5.0.7 is now available - download links and information can be found in the Related Article linked below.
NetBackup 7.6.0.2 is now available - download links and information can be found in the Related Article linked below.

Workaround:
If this issue is experienced, please contact Symantec technical support, referencing this document and Etrack 3289848  to obtain an Emergency Engineering Binary (EEB) replacement for bpinetd.exe for NetBackup 7.5.0.6 containing a fix for this issue.


Supplemental Materials

SourceETrack
Value3199748
Description

When running a backup of a DFSR file tree consisting of 20 million files, bpbkar crashes.




Article URL http://www.symantec.com/docs/TECH207152


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