Restore Jobs Are Not Restoring Files, Only Folders Are Restored

Article:TECH207199  |  Created: 2013-06-13  |  Updated: 2013-08-26  |  Article URL http://www.symantec.com/docs/TECH207199
Article Type
Technical Solution


Issue



When restoring a folder that contains several subfolders, only the folder structure is restored and the folders themselves are empty.


Error



No error on restore. Job completes with Successful status.


Cause



Restored from an incremental backup without first restoring the full backup


Solution



Restore the full backup then each incremental up to the point in time desired.




Article URL http://www.symantec.com/docs/TECH207199


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