Enterprise Vault Agent backup sets do not have hardware encryption applied

Article:TECH207283  |  Created: 2013-06-17  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH207283
Article Type
Technical Solution


Issue



When running a Backup Job, Enterprise Vault Agent resources, such as the databases, indexes and partitions, do not have hardware encryption applied to them. Software encryption is properly applied to these resources when utilized.


Error



Under the "Backup Set Summary" option in the Backup Exec Job log, there is no encryption method applied under the "Throughput rate: XXXX MB/min" field.  If a set with software encryption is run, the Encryption type appears and a Key icon can be seen next to the sets in the restore selections, indicating that encryption has been applied to these resources.


Environment



Enterprise Vault Backups running to an LTO-4 or LTO-5 tape drive with hardware encryption support.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

Backup Exec 2010 R3 Rev 5204 Service Pack 4  (TECH208828).


Supplemental Materials

SourceETrack
Value3230899
Description

EV: Hardware encryption not applied to EV agent resources.


SourceETrack
Value3234320
Description

EV: Hardware encryption not applied to EV agent resources.

 




Article URL http://www.symantec.com/docs/TECH207283


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