Adding a Agent Option License key fails with Fatal Error Source file PATSUPSP2HF.cab not found.

Article:TECH207287  |  Created: 2013-06-17  |  Updated: 2013-08-06  |  Article URL http://www.symantec.com/docs/TECH207287
Article Type
Technical Solution

Product(s)

Issue



When attempting to install a Backup Exec license file that requires the installation of the Virtual File Filter (VFF) driver the installation fails.  The Exchange Agent, Active Directory Recovery Option, VMware Virtual Infrastructure Agent, and Hyper-v Microsoft Virtual Server Agent require the installation of the (VFF) driver. 


Error



Install Log Error: 

FATAL ERROR: Error 1311.Source file not found: \Backup Exec 2010 R3\BE\WINNT\INSTALL\BEx64\Install\Media\PATSUPSP2HF.cab. Verify that the file exists and that you can access it. 

 

Error in Job Log:
 

0xe0001201 - For this operation, the Backup Exec Virtual File Filter (VFF) driver must be installed on the media server.

V-79-57344-4609 - This operation requires that the Backup Exec Virtual File Filter (VFF) driver be installed on the media server. Install the appropriate Backup Exec agent for the resource, and then run the job again.
 

Environment



Backup Exec 2010 R3

 


Cause



The Backup Exec installation was installed in evaluation mode or license options which did not require the (VFF) driver.
After the Backup Exec installation is fully patched to latest service packs and hotfixes, any attempt to install a license option that requires the require the (VFF) driver fails to install.


The job log error occurs because the Virtual File Filter (VFF) driver is not loading due to the install failure.

 


Solution



WORKAROUND

1) Uninstall Backup Exec 2010 R3 Hotfix 194471 then remove Hotfix 191248.
2) Install the appropriate Backup Exec Agent Option License and enable the Feature Option to install (VFF) driver. (Exchange Agent, Active Directory Recovery Option, VMware Virtual Infrastructure Agent, and Hyper-v Microsoft Virtual Server Agent)
3) Apply Backup Exec 2010 R3 Sp3

Backup Exec 2010 R3 revision 5204 Service Pack 3
http://www.symantec.com/docs/TECH203157

 

OR

 


1) Close The Backup Exec Console
2) Go to Add/Remove Programs - Click Change on Symantec Backup Exec
3) On the Backup Exec Installer Maintenance menu click Next on the screen (Local Install)
4) Click Next and remove and Licenses that require VFF driver. (Exchange Agent, Active Directory Recovery Option, VMware Virtual Infrastructure Agent, and Hyper-v Microsoft Virtual Server Agent)
5) Click Next
6) Click Next and then Install.

7) Download and install Backup Exec 2010 R3 Sp3

Backup Exec 2010 R3 revision 5204 Service Pack 3
http://www.symantec.com/docs/TECH203157

8) Go into Control Panel - Add/Remove Programs - Click Change on Symantec Backup Exec
9) On the Backup Exec Installer Maintenance menu click Next on the screen (Local Install)
10) On the next screen re-enter the Backup Exec licenses from Step 4 above.
11) Click Next, Next, Install

 

 

 


Supplemental Materials

SourceETrack
Value3231093
Description

FATAL ERROR 1311 PATSUPSP2HF.cab file not found when entering Hyper-V agent license

 


SourceUMI
ValueV-79-57344-4609
Description

This operation requires that the Backup Exec Virtual File Filter (VFF) driver be installed on the media server. Install the appropriate Backup Exec agent for the resource, and then run the job again

 




Article URL http://www.symantec.com/docs/TECH207287


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