When the Backup Exec remote agent service is commanded to stop it stays in stopping state and has to be stopped by some other means, including rebooting the server.

Article:TECH207334  |  Created: 2013-06-19  |  Updated: 2013-08-30  |  Article URL http://www.symantec.com/docs/TECH207334
Article Type
Technical Solution


Issue



The Backup Exec remote agent service stays in the "stopping" state and hangs when commanded to stop by the Backup Exec operator. The service has to be stopped by some other means including rebooting the server. This issue has been seen  to occur on the media server.


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see
http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3232578
Description

When the Backup Exec is commanded to stop it stays in stopping state and it has to be stopped by some other means, including rebooting the server

 



Article URL http://www.symantec.com/docs/TECH207334


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