Unable to access 'Manage Tasks' section of console when using Symantec System Recovery Management Solution (SSR-MS).

Article:TECH207572  |  Created: 2013-06-25  |  Updated: 2013-08-13  |  Article URL http://www.symantec.com/docs/TECH207572
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Article Type
Technical Solution


Issue



When attempting to access the Manage Tasks section of the Symantec System Recovery Management Solution (SSR-MS) console, 'Error reading user preferences' is seen. This renders the entire Manage Tasks section of the console inaccessible.


Error



The following errors are seen in the Symantec Management Platform (SMP) logs:

Source: Symantec.BackupSln.Silverlight.Web.SilverlightServiceFactory.CreateServiceHost
Description: Value cannot be null.
Parameter name: addresses
**CEDUrlStart** :http://entced.symantec.com/entt?product=SMP&version=Unknown&language=en&module=+z0h796GVdX5riB7F8KV2mDC5F/O68WjzKiEcvHoKktY4cACZx2uNB3eaR8ULtZy&error=960929948&build=**CEDUrlEnd**
( Exception Details: System.ArgumentNullException: Value cannot be null.


Environment



SSR-MS 2013


Cause



This issue is caused by an incorrect entry for localhost (127.0.0.1) in the hosts file.


Solution



  1. Remove the incorrect entry for localhost in the hosts file (\Windows\System32\drivers\etc\hosts)
  2. Restart IIS (run IISRESET RESTART from command prompt)
  3. Restart Altiris service

 


Supplemental Materials

SourceETrack
Value3238357
Description

Unable to access 'Manage Tasks' section of console ('Error reading user preferences’).



Article URL http://www.symantec.com/docs/TECH207572


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