Unable to access 'Manage Tasks' section of console when using Symantec System Recovery Management Solution (SSR-MS).
|Article:TECH207572|||||Created: 2013-06-25|||||Updated: 2013-08-13|||||Article URL http://www.symantec.com/docs/TECH207572|
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When attempting to access the Manage Tasks section of the Symantec System Recovery Management Solution (SSR-MS) console, 'Error reading user preferences' is seen. This renders the entire Manage Tasks section of the console inaccessible.
The following errors are seen in the Symantec Management Platform (SMP) logs:
Description: Value cannot be null.
Parameter name: addresses
( Exception Details: System.ArgumentNullException: Value cannot be null.
This issue is caused by an incorrect entry for localhost (127.0.0.1) in the hosts file.
- Remove the incorrect entry for localhost in the hosts file (\Windows\System32\drivers\etc\hosts)
- Restart IIS (run IISRESET RESTART from command prompt)
- Restart Altiris service
Unable to access 'Manage Tasks' section of console ('Error reading user preferences’).
Article URL http://www.symantec.com/docs/TECH207572