Backup Exec Job Engine crashing on libsts!stsm_open_image_v10+0x7c

Article:TECH207853  |  Created: 2013-06-28  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH207853
Article Type
Technical Solution


Issue



Backup Exec Job Engine crashing on libsts!stsm_open_image_v10+0x7c


Error



Following event is recorded in the Event viewer:

Log Name       :     Application
Source            :    Application Error
Event ID          :    1000
Task Category :    Application Crashing Events
Level               :    Error
Keywords        :    Classic
Computer        :    SERVERNAME
Description:
Faulting application name: bengine.exe, version: 14.0.1798.1010, time stamp: 0x5186777d
Faulting module name: libsts.dll, version: 0.0.7000.0, time stamp: 0x4c9ce5f1
Exception code: 0xc0000005
Fault offset: 0x000000000000b34c
Faulting process id: 0x1d70
Faulting application start time: 0x01ce71b8e5dc8eb5
Faulting application path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: D:\Program Files\Symantec\Backup Exec\libsts.dll


Solution



The Issue is fixed with Backup Exec 2012 Service Pack 2


Supplemental Materials

SourceETrack
Value3241819
Description

Backup Exec Job Engine crashing on libsts!stsm_open_image_v10+0x7c




Article URL http://www.symantec.com/docs/TECH207853


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