GRT restore of mailboxes with special character * in name completes successfully without restoring the data when partial mailbox is selected

Article:TECH207869  |  Created: 2013-06-28  |  Updated: 2013-06-28  |  Article URL http://www.symantec.com/docs/TECH207869
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Article Type
Technical Solution


Issue



Granular Recovery Technology (GRT) restore of mailboxes with special character * in name completes successfully without restoring the data when partial mailbox is selected for restore. This issue will not come up if entire mailbox is selected in the restore job.


Solution



Workaround:

Restore entire mailbox

OR

Restore the entire database to recovery database and then recover the items required from the recovery database. Refer to following technote for information on restore to recovery database www.symantec.com/docs/TECH144035

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers. 

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see www.symantec.com  Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3242262
Description

Exch: GRT restore of mailboxes with special character * in name completes successfully without restoring the data when partial mailbox is selected

 



Article URL http://www.symantec.com/docs/TECH207869


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