Backup Exec Deduplication Engine service (spoold.exe) is shut down during backup job

Article:TECH207942  |  Created: 2013-06-30  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH207942
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Article Type
Technical Solution


Subject

Issue



The Backup Exec Deduplication Engine service (spoold.exe) is shut down with the errors in the Error section below during a backup job.

 

<< spoold.log >>
------------------------------------------------------------------------
June 16 20:39:30 INFO [000000002188A280]: Server entered shutdown mode on Sun Jun 16 20:39:30 2013
 ...................................................................
June 16 20:39:30 INFO [0000000000E69400]: === Symantec PureDisk Content Router ===
June 16 20:39:30 INFO [0000000000E69400]: Shutdown: entered at Sun Jun 16 20:39:30 2013
June 16 20:39:30 INFO [0000000000E69400]: Sync Manager: shutdown
June 16 20:39:30 INFO [0000000000E69400]: Health Monitor: shutdown
June 16 20:39:31 INFO [0000000000E69400]: _storeStopCompactd: Signal compaction thread to terminate
June 16 20:39:31 INFO [0000000021756020]: Compactd shutdown in progress
June 16 20:39:31 INFO [0000000000E69400]: _storeStopCompactd: Compaction thread terminated
June 16 20:39:31 INFO [0000000000E69400]: _storeStopConvertd: Signal conversion thread to terminate
June 16 20:39:31 INFO [0000000000E69400]: _storeStopConvertd: Conversion thread terminated
June 16 20:39:31 INFO [0000000000E69400]: Storage Manager: stop
June 16 20:39:32 INFO [0000000000E69400]: Not rolling back the transaction since no commit is required.
June 16 20:39:32 INFO [0000000000E69400]: TlogProcessDeinit: closing all database connections
------------------------------------------------------------------------


Error



<< \BackupExecDeduplicationStorageFolder\logs\spoold\__SERVER_NAME__\bengine.exe\Receive\MMDDYY.log >>
------------------------------------------------------------------------
June 16 20:38:08 ERR [0000000021756D20]: 25011: BatchRestore_Guard::BatchRestore_Guard: Task module is on switch-pending mode. we must fail current restore job.
June 16 20:38:08 ERR [0000000021756D20]: 25011: Could not process get operations: BatchRestore_Guard::BatchRestore_Guard: Task module is on switch-pending mode. we must fail current restore job.
 ........................................................
June 16 20:38:08 ERR [0000000021756D20]: 8413608:  Receive terminated due to a local processing error at: Sun Jun 16 20:38:08 2013
------------------------------------------------------------------------


Solution



Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.


Supplemental Materials

SourceETrack
Value3242838
Description

PDDE: spoold is shut down after BatchRestore_Guard operation fails several times



Article URL http://www.symantec.com/docs/TECH207942


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