During an Exchange GRT restore to PST the Backup Exec Remote Agent may crash on MSVCR100.dll

Article:TECH208026  |  Created: 2013-07-01  |  Updated: 2013-07-01  |  Article URL http://www.symantec.com/docs/TECH208026
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Article Type
Technical Solution


Issue



When attempting to restore GRT data from an Exchange backup the Backup Exec Remote Agent may crash on the Backup Exec server with the errors below.


Error



Application Log Entry:
    Faulting application name: beremote.exe, version: 14.0.1798.0, time stamp: 0x4f1e02d7
    Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba220dc
    Exception code: 0xc0000005
    Fault offset: 0x000000000003bfac

beremore debug log:
[fsys\mb2]           - unexpected property data type
[fsys\mb2]           - unexpected property data type
[fsys\mb2]           - unexpected property data type
[fsys\mb2]           - unexpected property data type
[fsys\mb2]           - unexpected property data type


Solution



Workaround:
Restore the entire database to a recovery storage group and use Exchange tools to export the needed data.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.comPlease be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.


Supplemental Materials

SourceETrack
Value3242208
Description

EXCH: beremote on the media server crashes on msvcr100!memcpy during GRT restore.


SourceUMI
ValueV-79-57344-65298
Description

The Exchange Store service is not responding. Backup set canceled.


SourceUMI
ValueV-79-57344-65072
Description

Connection to the restore target has been lost.  Operation canceled.



Article URL http://www.symantec.com/docs/TECH208026


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