Upgrade of NetBackup master server fails from 7.1 to 7.5 when NBAC is set to automatic mode.

Article:TECH208526  |  Created: 2013-07-12  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/TECH208526
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Article Type
Technical Solution



On Windows, upgrade of NetBackup master server from 7.1 to 7.5 fails with error status 39 when NBAC is set to automatic mode.


Following error messages are logged in install log.

05-16-2013,19:51:49 : Running command: "C:\Program Files\Veritas\NetBackup\bin\admincmd\bpnbaz.exe" -CheckUpgrade.

05-16-2013,19:51:49 : Waiting for command: bpnbaz.exe

05-16-2013,19:51:51 : Command returned status 39.

05-16-2013,19:51:51 : ERROR in running NBAC Command : "C:\Program Files\Veritas\NetBackup\bin\admincmd\bpnbaz.exe" -CheckUpgrade Returned error code: 39

05-16-2013,19:51:52 : Action ended 19:51:52: InstallFinalize. Return value 3.

05-16-2013,19:51:52 : Action 19:51:52: Rollback. Rolling back action:


Windows System.

NetBackup 7.1 with NBAC in AUTOMATIC or REQUIRED mode.

Hostname in upper case.


Upgrade in NBAC prohibited mode and reconfiguration of NBAC after upgrade resolved this issue.

A. Steps to disable NBAC.

  • 1.       Run below command to stop NetBackup server.
  • bpdown.exe -v -f
  • 2.       Update registry under HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\NetBackup\CurrentVersion\Config and update USE_VXSS to PROHIBITED.
  • 3.       Move NetBackup Authentication Service (nbatd) and NetBackup Authorization services (nbazd) to disable state.
  • 4.       Edit <INSTALL_DIR>\NetBackup\var\global\vxss\eab\data\systemprofile\VRTSatlocal.conf and set "Mode"=dword:00000000

B. Upgrade to NetBackup 7.5.

C. Run ‘bpnbaz –SetupMaster’ command to reconfigure NBAC.

D. Restart NetBackup server.

Article URL http://www.symantec.com/docs/TECH208526

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