Enterprise Vault Agent backup jobs of individual closed and ready partitions fail with "Unable to Connect to Remote Agent" in the job log

Article:TECH208645  |  Created: 2013-07-16  |  Updated: 2014-03-13  |  Article URL http://www.symantec.com/docs/TECH208645
Article Type
Technical Solution


Issue



Selecting individual closed and ready partitions using Backup Exec 2012 and the Agent for Enterprise Vault causes the job to fail with "Unable to Connect to Remote Agent".

 


Error



Job ended: Thursday, June 06, 2013 at 12:40:04 PM
Completed status: Failed
Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-33899
 

From an SGMon debug of 'Job Engine, RAWS, Agent Browser', and Enterprise Vault Agent logging set to "maximum" from Tools -> Settings -> Agents, the following issue is visible:
 

[8072] 2013-06-06T12:40:01.668 [loops]              - NDMPEVHostBackupEngine::EnumerateEVAndCreateBSDList - inside
[8072] 2013-06-06T12:40:01.668 [loops]              - StoreVersionInfoInCFG:: Invalid advertised xml (<NoXmlAdvertised/>).
[8072] 2013-06-06T12:40:01.668 [loops]              - EnumerateEVAndCreateBSDList: StoreVersionInfoInCFG() failed (0x       1).
[8072] 2013-06-06T12:40:01.668 [engapi]             - FindLoginCredentials() looking for resource EV-SIT::\\EV\evsrvr.dom\EV
[5276] 2013-06-06T12:40:02.309 [server]             - Updating status for: 'Directory on evsrvr.dom Closed Partitions-Full' (0x0 0xB)
[5276] 2013-06-06T12:40:02.309 [server]             - Status for: 'Directory on evsrvr.dom Closed Partitions-Full' updated
[8072] 2013-06-06T12:40:04.497 [loops]              - EnumerateEVAndCreateBSDList: Can not enumerate the EV resource, skipping this machine.
 

 


Environment



This issue affects all supported version of Enterprise Vault and Backup Exec 2012.


Cause



There is an issue with selection list data being passed to the Backup Exec Engine when individual ready and closed partitions are selected for backup in the job definition.


Solution




A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 4 (TECH212772).
 


Supplemental Materials

SourceETrack
Value3246673
Description

EV: agent fails to connect to ready and closed partitions and does not return logging that details the root cause.


SourceUMI
ValueV-79-57344-33899
Description

Final error: 0xe000846b - The resource could not be backed up because an error occurred while connecting to the Agent for Windows. The correct version of the Agent for Windows must be running on the target computer.
Final error category: Resource Errors

 




Article URL http://www.symantec.com/docs/TECH208645


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