Backup Exec Management Service crashes on segodbc.dll

Article:TECH208668  |  Created: 2013-07-17  |  Updated: 2014-03-17  |  Article URL http://www.symantec.com/docs/TECH208668
Article Type
Technical Solution


Issue



Backup Exec Management Service crashes on segodbc.dll while trying to delete backup sets from a deduplication storage folder low on disk space


Error



Event Viewer Reports :

Faulting application name: BackupExecManagementService.exe, version: 14.0.1798.0, time stamp: 0x4f2078f5
Faulting module name: segodbc.dll, version: 14.0.1798.0, time stamp: 0x4f207882
Exception code: 0xc0000005
Fault offset: 0x0000000000006e95
Faulting process id: 0x16a4
Faulting application start time: 0x01cd1be948f75dac
Faulting application path: C:\Program Files\Symantec\Backup Exec\BackupExecManagementService.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\segodbc.dll
Report Id: bb035304-87df-11e1-9361-101f743b8f04


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)


Supplemental Materials

SourceETrack
Value2772936
Description

Backup Exec 2012 Deduplication folder out of space and when deleting backup sets to then consider reclaimation, BE Manager service crashes




Article URL http://www.symantec.com/docs/TECH208668


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