Backup Exec Job engine service crashes during backup on Managed Media Server intermittently

Article:TECH208761  |  Created: 2013-07-19  |  Updated: 2014-02-14  |  Article URL http://www.symantec.com/docs/TECH208761
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Job engine service crashes during backup on Managed Media Server intermittently


Error



Error in Application log:

Log Name: Application
Source: Application Error
Date: 12/14/2012 1:45:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BE-MMS1
Description:
Faulting application bengine.exe, version 13.0.5204.123, time stamp 0x4f1d9089,
faulting module segodbc.dll, version 13.0.5204.66, time stamp 0x4f3d2abb,
exception code 0xc0000005, fault offset 0x00000000000097c5, process id 0x232c,
application start time 0x01ccf1ee7ab8381f.

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010R3 Rev 5204 Service Pack 3 (TECH203157)
Backup Exec 2012 Rev 1798 Service Pack 2 (TECH203155)
 


Supplemental Materials

SourceETrack
Value2613611
Description

Job Engine Crashes on MMS server during Backup. bengine.exe crashing in ntdll.dll


SourceETrack
Value2734573
Description

Job Engine Crashes on MMS server during Backup. bengine.exe crashing in ntdll.dll




Article URL http://www.symantec.com/docs/TECH208761


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