Add Battery Backup Unit (BBU) monitoring and update the RAID firmware for the Backup Exec 3600 Appliance

Article:TECH209022  |  Created: 2013-07-26  |  Updated: 2014-03-12  |  Article URL
Article Type
Technical Solution


This update addresses following issues:

  1. Add Battery Backup Unit (BBU) monitoring logic, which includes:

    • Sending email alerts to the customer if the BBU develops a problem.
    • Sending BBU information to the Call Home server, so that Symantec Technical Support can proactively resolve issues with BBU.

  2. Update adapter firmware to version 11.0.1-0057.

  3. Disable disk cache of the RAID adapter.



This patch is applicable for following Backup Exec appliance software versions:



After the update it will show as version:



The Battery Backup Unit monitoring logic has been added, and the following alert criteria has been updated:

1. Absolute Charge > 130%

2. Absolute Charge <= 67% AND Learn Cycle is not Active AND Charging Status is None

An email alert to customer will be sent if any of the above criteria is true.


The Backup Exec 3600 Appliance - Hotfix  209022 can be applied only through LiveUpdate using the Backup Exec appliance web UI.


  1. Complete the initial configuration of the Backup Exec Appliance.
  2. Ensure the appliance has internet connectivity to the Symantec LiveUpdate Server.
Installation Steps


  1. Log on to the Backup Exec appliance web UI.
  2. Navigate to Manage > Update Information.
  3. Select Check and Download Updates.
  4. Navigate to the Schedule Updates tab, and then select Install Now.
  5. After the updates are installed, restart the appliance.

Note: Before restarting the appliance, pause or cancel active backup jobs, or wait for them to finish.


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