Error: "0xe000fe3c - Before you can back up this source, you must purchase and install a license for the appropriate Backup Exec agent." may occur after installing Backup Exec 2012 Service Pack 2.

Article:TECH209353  |  Created: 2013-08-05  |  Updated: 2013-10-31  |  Article URL http://www.symantec.com/docs/TECH209353
Article Type
Technical Solution

Product(s)

Issue



After installing Service Pack 2 on Backup Exec 2012 the following error may be seen when trying to run backups.

 


Error



0xe000fe3c - Before you can back up this source, you must purchase and install a license for the appropriate Backup Exec agent.

V-79-57344-65084 - Before you can back up this resource (<Servername>\Resource), you must purchase and install a license key for the appropriate Backup Exec agent.

 

 


Environment



Backup Exec 2012 SP2

 


Cause



License keys were installed but not enabled before Service Pack 2 was installed.

 

 


Solution



1. Open the license install wizard.(Figure 1)

FIGURE 1

 

2. Click next after confirming that the correct license is installed. (Figure 2)

FIGURE 2

 

3. Check the box next to the required licence to enable it. (Figure 3)

FIGURE 3

 

 

4. Click next and complete the license wizard installation.

 

 

 


Supplemental Materials

SourceETrack
Value3277380
Description

Lic: License for Application and Database gets uninstalled post applying SP2 for Bakup Exec 2012 causing backup job failure with license errors


SourceError Code
Value0xe000fe3c
Description

Before you can back up this source, you must purchase and install a license for the appropriate Backup Exec agent


SourceUMI
ValueV-79-57344-65084
Description

Before you can back up this resource (<Servername>\MSSQLSERVER), you must purchase and install a license key for the appropriate Backup Exec agent



Article URL http://www.symantec.com/docs/TECH209353


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