Backup of System Drive of Backup Exec server fails with 0xe00084af error after applying Backup Exec 2010 R3 Service Pack 3

Article:TECH209355  |  Created: 2013-08-05  |  Updated: 2014-01-27  |  Article URL http://www.symantec.com/docs/TECH209355
Article Type
Technical Solution

Product(s)

Issue



A volume-level backup of the Windows Boot volume (SystemDrive) of Backup Exec server fails with the error message mentioned below after applying Backup Exec 2010 R3 Service Pack 3


Error



Final Error: 0xe00084af - The directory or file was not found, or could not be accessed.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-33967

 

Backup- C:
Directory C:\WINDOWS\SYSVOL\sysvol\DOMAIN.com\DO_NOT_REMOVE_NtFrs_PreInstall_Directory was not found, or could not be accessed.

None of the files or subdirectories contained will be backed up.


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

Backup Exec 2010 R3 Rev 5204 Service Pack 4 (TECH208828).


Supplemental Materials

SourceETrack
Value3277430
Description

After upgrading to BE 2010 SP3, full backup job fails with error e00084AF


SourceUMI
ValueV-79-57344-33967
Description

The directory or file was not found, or could not be accessed.


SourceError Code
Value 0xe00084af
Description

The directory or file was not found, or could not be accessed.




Article URL http://www.symantec.com/docs/TECH209355


Terms of use for this information are found in Legal Notices