Hyper-V Agent backups of a Windows 2012 Hyper-V Cluster generates VSS errors and causes the Clustered Shared Volumes (CSV) to fail over and the virtual machines to go offline.

Article:TECH209358  |  Created: 2013-08-05  |  Updated: 2013-08-05  |  Article URL http://www.symantec.com/docs/TECH209358
Article Type
Technical Solution


Issue



When performing Hyper-V Agent backups on a Windows 2012 Hyper-V cluster a VSS snapshot error can occur followed by a failover of the Clustered Shared Volume (CSV) to another node. The virtual machines running on the CSV volume may go into a paused or offline state.

 


Error



- Snapshot Technology: Initialization failure on: "VRTSRV::\\CSVNAME\Hyper-V?HA?VM\VMname". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).

V-79-10000-11226 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot technology selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Event Viewer for details.
The following volumes are dependent on resource: "C:\CLUSTERSTORAGE\VOLUME1


 


Environment



Backup Exec 2012 SP2

Windows Server 2012

Hyper-V Cluster and Cluster Shared Volumes (CSV)

 

 


Cause



Several known issues found and corrected by Microsoft when Virtual Machine backups are run in a Windows 2012 Hyper-V Cluster environment.

 


Solution



Apply the following Microsoft Hotfix to the Hyper-v Hosts:

 

Update that improves cluster resiliency in Windows Server 2012 is available
http://support.microsoft.com/kb/2838669

 

 

 


Supplemental Materials

SourceUMI
ValueV-79-10000-11226
Description

VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot technology selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Event Viewer for details.
The following volumes are dependent on resource: "C:\CLUSTERSTORAGE\VOLUME1

 



Article URL http://www.symantec.com/docs/TECH209358


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