In place upgrade of Symantec System Recovery 2013 to Service pack 1 on a Windows 8 Professional x86 starts then disappears.

Article:TECH209366  |  Created: 2013-08-05  |  Updated: 2013-08-05  |  Article URL http://www.symantec.com/docs/TECH209366
Article Type
Technical Solution


Subject

Issue



Attempting to install Symantec System Recovery (SSR) 2013 Service pack 1 over the previous installation of SSR 2013 starts but then closes without an on screen error. Checking the SSRINST.HTM log and Windows Application even log the errors below are generated.


Error



SSRINST.HTM:

ERROR: Installation failed with error -532462766 GetLastError = :0

Windows Application event log:

Log Name:      Application
Source:        .NET Runtime
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
Description:
Application: _Setup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
 

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: _Setup.exe, version: 15.0.7.0, time stamp: 0x50126c54
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988a1f
Exception code: 0xe0434352
Fault offset: 0x00012005
Faulting process id: 0x10e4
Faulting application start time: 0x01ce920b0ebbf413
Faulting application path: C:\Users\Public\Downloads\Sym_System_Recovery_2013_11.0.1.47662_Multilingual_Product\SSR\SSR32\Install\_Setup.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 4f0358be-fdfe-11e2-afa8-002186acc63f
Faulting package full name:
Faulting package-relative application ID:


 


Environment



Windows 8 Professional x86


Cause



Microsoft's .NET 3.5 Framework is not installed.


Solution



Install Microsoft's .NET 3.5 Framework, reboot, and attempt the install again.

For more information about how to install .NET 3.5 on a Windows 8 system please refer to the following article: http://msdn.microsoft.com/en-us/library/hh506443%28v=VS.110%29.aspx




Article URL http://www.symantec.com/docs/TECH209366


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