An upgrade or new install of Symantec System Recovery 2013 on a Windows 8/2012/2012 R2 results in a system crash.

Article:TECH209366  |  Created: 2013-08-05  |  Updated: 2014-07-15  |  Article URL http://www.symantec.com/docs/TECH209366
Article Type
Technical Solution



Subject

Issue



Attempting to install Symantec System Recovery (SSR) 2013 Service pack 1 over the previous installation of SSR 2013 starts but then closes without an on screen error. Checking the SSRINST.HTM log and Windows Application even log the errors below are generated. This also happens with a new install of 2013 SP1 or SP2 on a windows 8/2012/2012 R2 machine. 


Error



SSRINST.HTM:

ERROR: Installation failed with error -532462766 GetLastError = :0

Windows Application event log:

Log Name:      Application
Source:        .NET Runtime
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
Description:
Application: _Setup.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Security.SecurityException
 

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: _Setup.exe, version: 15.0.7.0, time stamp: 0x50126c54
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988a1f
Exception code: 0xe0434352
Fault offset: 0x00012005
Faulting process id: 0x10e4
Faulting application start time: 0x01ce920b0ebbf413
Faulting application path: C:\Users\Public\Downloads\Sym_System_Recovery_2013_11.0.1.47662_Multilingual_Product\SSR\SSR32\Install\_Setup.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 4f0358be-fdfe-11e2-afa8-002186acc63f
Faulting package full name:
Faulting package-relative application ID:


 


Environment



Windows 8 

Windows 8.1

Windows 2012

Windows 2012 R2


Cause



Microsoft's .NET 3.5 Framework is not installed.


Solution



Install Microsoft's .NET 3.5 Framework, reboot, and attempt the install again.

For more information about how to install .NET 3.5 on a Windows 8 system please refer to the following article: 

 msdn.microsoft.com/en-us/library/hh506443(v=VS.110).aspx

For server 2012 follow the below directions

 technet.microsoft.com/en-us/library/dn482068.aspx




Article URL http://www.symantec.com/docs/TECH209366


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