MAC server backup jobs using RAMS agent are failing because of credentials error.

Article:TECH209383  |  Created: 2013-08-06  |  Updated: 2013-08-06  |  Article URL http://www.symantec.com/docs/TECH209383
Article Type
Technical Solution


Issue



MAC server backup jobs using RAMS agent are failing because of credentials error.


Error



Final error: 0xe0009b72 - The logon account is not a member of the admin group on the Remote Agent for Windows Systems server. You must either use a logon account that belongs to the admin group, or add the logon account as a member of the group.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-39794.


Environment



BE 2012

RAMS


Cause



'root' is disabled or notworking on the MAC Server.


Solution



Enabled the 'root' credentials and reset the password on the MAC server as per KB article support.apple.com/kb/ht1528

Note: It is suggested that users must consult their MAC server administrator before making any changes.


Supplemental Materials

SourceUMI
ValueV-79-57344-39794
Description

0xe0009b72 - The logon account is not a member of the admin group on the Remote Agent for Windows Systems server. You must either use a logon account that belongs to the admin group, or add the logon account as a member of the group. 




Article URL http://www.symantec.com/docs/TECH209383


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