Backup Exec Job Engine (bengine.exe) service crashes on DeviceIo.dll

Article:TECH209426  |  Created: 2013-08-07  |  Updated: 2014-04-03  |  Article URL http://www.symantec.com/docs/TECH209426
Article Type
Technical Solution

Product(s)

Issue



Backup Exec Job Engine (bengine.exe) service crashes on DeviceIo.dll


Error



Log Name:      Application
Source:        Application Error
Date:         
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Faulting application name: bengine.exe, version: 14.0.1798.1244, time stamp: 0x51e07b05
Faulting module name: DeviceIo.dll, version: 0.0.6204.0, time stamp: 0x51a8c920
Exception code: 0xc0000005
Fault offset: 0x00000000000c6454
Faulting process id: 0x1e4
Faulting application start time: 0x01ce92722c5c4d9d
Faulting application path: D:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: D:\Program Files\Symantec\Backup Exec\DeviceIo.dll
Report Id: bc153897-feb9-11e2-83a6-001018f5b83f


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2010 R3 Rev 5204 Hotfix 212812 (TECH212812).

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).


Supplemental Materials

SourceETrack
Value3280211
Description

CORE: Bengine.exe crash on DeviceIo.dll post installing SP2 for BE 2012


SourceETrack
Value3370927
Description

CORE: Bengine.exe crash in ' 'deviceio!CWin32SharedMemoryPool' on DeviceIo.dll for BE 2010




Article URL http://www.symantec.com/docs/TECH209426


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