NDMP backup of EMC device fails with error: Final error: 0xe0001309 - The NDMP server returned a backup error.

Article:TECH209515  |  Created: 2013-08-09  |  Updated: 2013-08-12  |  Article URL http://www.symantec.com/docs/TECH209515
Article Type
Technical Solution


Issue



 NDMP backup of EMC device fails with error: Final error: 0xe0001309 - The NDMP server returned a backup error.


Error



Logs report:

NDMP Log Message: Medium error
NDMP Log Message: Mover: Tape write failed.
NDMP Log Message: Write failed on archive volume 1
NDMP Log Message: server_archive: emctar vol 1, 2465641 files, 0 bytes read, 2891348967424 bytes written
NDMP Data Halted: Internal Error
NDMP Mover Halted: Media Error
Backup- //SERVERNAME:10000/root_vdm_1/CCFS
Write failed on archive volume 1  

 


Solution



Open an SSH session to the EMC NDMP device.
Run the command nas_storage -c -a.


If the result of the command returns a storage device error for example error 5017: storage health check failed, contact EMC support.

 


Supplemental Materials

SourceError Code
Value0xe0001309
Description

The NDMP server returned a backup error. 



Article URL http://www.symantec.com/docs/TECH209515


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