Large duplicate jobs from a MMS server dedupe folder to a CASO server dedupe folder fails with An error occurred while retrieving catalog information.

Article:TECH209521  |  Created: 2013-08-09  |  Updated: 2013-11-18  |  Article URL http://www.symantec.com/docs/TECH209521
Article Type
Technical Solution


Issue



When running a Duplicate job from a MMS to CASO server using Dedupe the duplicate job fails with Data Catalog Error.

This issue is typically experienced on large duplicate jobs.

 


Error




Final error: 0xe0000904 - An error occurred while retrieving catalog information.
Final error category: Backup Media Errors

For additional information regarding this error refer to link V-79-57344-2308

Duplicate- Data Catalog Error
 

 


Environment



Backup Exec 2012

Deduplication Option

CASO Environment

 


Cause



Catalog Query failure.

 

 


Solution



A hotfix is now available for this issue in the current version(s) of the product(s) mentioned in this article. Refer to the Hotfix link under Related Documents at the end of this article to obtain the hotfix needed to resolve the issue.

 

Backup Exec 2012 Rev 1798 Service Pack 3 (TECH205351).

 

 

 


Supplemental Materials

SourceUMI
ValueV-79-57344-2308
Description

An error occurred while retrieving catalog information

 


SourceETrack
Value3250951
Description

Large duplicate jobs fail An error occurred while retrieving catalog information.

 




Article URL http://www.symantec.com/docs/TECH209521


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