After upgrading to Netbackup or 7.6, bpbkar32.exe may fault on Windows clustered servers.

Article:TECH209546  |  Created: 2013-08-12  |  Updated: 2014-08-12  |  Article URL
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Article Type
Technical Solution



After upgrading a Windows MS clustered client system to NetBackup, the bpbkar32.exe process may crash. 


The Windows Application Event log may show an error such as:
Application Error E1000 Faulting application bpbkar32.exe, version
7.500.613.610, faulting module bedsnt5.dll, version 14.1.1003.0, fault address

The bpbkar log ends abruptly with messages similar to the following:
10:03:20.414 AM: [844.5448] <2> ov_log::V_GlobalLog: INF - 'C:\' NTFS:
10:03:20.477 AM: [844.5448] <2> ov_log::V_GlobalLog: INF - GetServerType for
local machine
10:03:20.477 AM: [844.5448] <2> ov_log::V_GlobalLog: INF - 'D:\' NTFS:
10:03:20.539 AM: [844.5448] <2> ov_log::V_GlobalLog: INF - GetServerType for
local machine
10:03:20.539 AM: [844.5448] <2> ov_log::V_GlobalLog: INF - ERROR:
GetVolumeInformation returned 21 (0x15). Bitlocker Check returned 0


This issue only affects NetBackup and 7.6 GA (  Other versions are not affected.

This issue has been seen on Windows 2003 and 2012 clients which were MSCS clustered.


The resolution for this issue (Etrack 3251213) is included in following releases:

  • NetBackup 7.5 Maintenance Release 7 (
  • NetBackup 7.6 Maintenance Release 2 (

More information on these releases can be found in the Related Articles linked below.

If this issue is experienced with NetBackup or and upgrading to a version where this issue is resolved is not an option, the Attachments contain replacement libraries which will resolve this issue - please apply the appropriate hotfix to any affected clients.

Note: These hotfixes are no longer publicly available, as all of their fixes are included in the NetBackup and Maintenance Releases.  If any of these issues are experienced in a NetBackup 7.5.0.x or environment, the supported resolution is to apply the latest maintenance release.

Symantec Bug ID: ET 3251172 (, ET 3385162 (

Installation Location:  client

Installation Instructions:  Please follow the EEB Installer instructions available on


Package Contents:
Please choose the appropriate platform after download:

eebinstaller.3251172.3.AMD64.exe             Windows x64 Installation
eebinstaller.3251172.3.x86.exe               Windows x86 Installation

479860713 2945024 AMD64/bedsnt5.dll
1963489367 1980416 x86/bedsnt5.dll


Package Contents:
Please choose the appropriate platform after download:

eebinstaller.3385162.1.AMD64.exe             Windows x64 Installation
eebinstaller.3385162.1.x86.exe               Windows x86 Installation

3951846050 2995712 AMD64/bedsnt5.dll
2213180017 2289664 x86/bedsnt5.dll

Recommended service state: To ensure proper .dll replacement, all client services should be stopped before installing this EEB.

Supplemental Materials


bpbkar32.exe faults after upgrade to Netbackup Application event log reports faulting module bedsnt5.dll

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