Drive(s) appears in Microsoft Windows Disk Management. but does not appear in Symantec System Recovery Console

Article:TECH209599  |  Created: 2013-08-13  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH209599
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Article Type
Technical Solution



Issue



A Drive(s) does not appear in the Symantec System Recovery Console but it does appear in Microsoft Windows Disk Management.


Error



Error EC8F1780: Cannot successfully reconcile changes since last session.
Error EC8F1771: Cannot enumerate the current drives on this system.Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume. (UMI:V-281-3215-6016)


Environment



Symantec System Recovery 2013


Cause



This can be caused by VTrack not being registered correctly. Vtrack is the system driver responsible for tracking changes on the volume for incremental images. This replaces the previous Vdiff in previous builds.


Solution



To resolve this issue follow the below mentioned steps:

  1. Ensure that you are running SSR 2013 SP1 or later (Click Help>About. The version should be at least 11.0.1.47662)
  2. Browse to C:\Program Files\Symantec\Symantec System Recovery\Shared\Drivers\Driver\Vtrack_2k8
    (In case of Windows 2003, see Note below.)
  3. Locate the file VTrack.sys
  4. Copy (do not move) this file to C:\WINDOWS\System32\Drivers. If the file already exists in this folder, rename the original file to Vtrack.old.
  5. Browse to C:\Program Files\Symantec\Symantec System Recovery\Shared\Drivers\Driver\Vtrack_2k8 
    (In case of Windows 2003, see Note below.)
  6. Locate the file VTrack.inf. Right-mouse click on this file and choose install.
  7. Once the install is finished, reboot the system to complete the installation process. (This is a mandatory part of the install process).

NOTE: In case of Windows 2003 (x64 / x86), the VTrack.sys and VTrack.inf files are located at C:\Program Files\Symantec\Symantec System Recovery\Shared\Drivers\Driver\Vtrack_2k3





Article URL http://www.symantec.com/docs/TECH209599


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