Hyper-V Incremental File level GRT backup of VM targeted to deduplication/disk storage fails with error "0xe000fe09 - The directory is invalid."

Article:TECH209601  |  Created: 2013-08-14  |  Updated: 2013-08-14  |  Article URL http://www.symantec.com/docs/TECH209601
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Article Type
Technical Solution


Issue



The incremental file level GRT backup of a virtual machine using the Hyper-V agent targeted to deduplication folder/disk storage fails with the error "0xe000fe09 - The directory is invalid." The full backup completes successfully without any errors.


Error



Final error: 0xe000fe09 - The directory is invalid. Final error category: Resource Errors

Backup- VRTSRV::\\Hyper-V servername\Hyper-V?HA?VM\Virtual Machine name V-79-57344-65033 - Directory not found.

Cannot backup directory \C\Windows\winsxs\x86_microsoft-windows-m..server-provider-dll_31bf3856ad364e35_6.1.7600.16385_none_64cf8bece74ccc79 and its subdirectories.
 

 


Environment



Backup Exec 2012 SP2 on Windows 2008 R2 server

Hyper hosts are running Windows 2012 server with virtual machine running Windows 2008 R2 server

 


Solution



WORKAROUND:
Run the RAWS based backup of the virtual machine.

 

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see 
http://www.symantec.com Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

NOTE: Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

 


Supplemental Materials

SourceETrack
Value3285860
Description

Hyper-V Incremental File GRT backup of VM using to deduplication/disk storage fails with error "0xe000fe09 - The directory is invalid."


SourceError Code
Value0xe000fe09
Description

The directory is invalid


SourceUMI
Value79-57344-65033
Description

Directory not found.

Cannot backup directory \C\Windows\winsxs\x86_microsoft-windows-m..server-provider-dll_31bf3856ad364e35_6.1.7600.16385_none_64cf8bece74ccc79 and its subdirectories
 

 



Article URL http://www.symantec.com/docs/TECH209601


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